My Login is not working, I had a subscription on the old website, what do I do now?
We launched a brand new website on October 28th, 2022 that requires you to create a new account and then click HERE to contact us and we will cancel your old subscription on the old website for you. Note: you must let us know about your old subscription, creating a new one will NOT automatically cancel the old one.
How can I order a 90-Day Planner, where did they go?
The 90 Day Planners are Back! Simply click the 90 Day Planners link at the top of the website and choose from one of the two sizes of Bill Whittle 90-Day Planners we offer. It is NOT necessary to have an account or subscription to order the 90-Day Planners. (Last updated Nov 20th @ 10pm ET)
Can I see everything that you have to offer during the free trial?
Can I download the audio and video recordings?
No, but they are available to members to stream to any device (Apple, Android, PC, and Mac) 365 days per year.
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
My credit card is being declined. Why is that?
Make sure that your address and phone number matches your card. Also, many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your bank to let them know the purchase you would like to make. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
How do I reset my password?
On the Sign In Page Click Forgot Password. Enter the email associated with your account, and click Send Instructions The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to create a new password before being redirected to the catalog page. Note: We launched a new version of our website on October 28th 2022. A new account will need to be created if you have not logged in since then.
How do I cancel my subscription?
You can manage your subscription through your account settings. Head to the 'account' page, click on 'billing' and then you can cancel your subscription from there. The payment is taken a month in advance so if you cancel midway through the month then you'll have access until the end of that period.
Can I get a refund if I cancel in the middle of the month?
All subscriptions are paid in advance of the upcoming month. If you decide to cancel your subscription before the end of your month, you will still have access until the end of the paid period. I'm afraid we cannot offer refunds for the remainder of the month once a cancellation has been made.
I forgot my password?
Oops! That's easy to fix. Click the ‘forgot password’ option under your email on the sign in page and we will email you a link to reset it. Keep an eye on your junk folder in case it lands in there!
How do I change my password?
You can manage your login details through your account settings. Head to the 'account' tab in the top right corner, then click security, type your current password, then type your new password, save changes. You can also click here to get there.
How do I change my account information?
You can manage your name, email or add a photo through your account settings. Head to the 'account' tab in the top right corner. You should automatically land on your profile page and you can add a photo by clicking on the camera icon, change your name or your email and then click save changes. You can also click HERE to get there.
I can’t log in, my email or password isn’t working?
Please double check the spelling of your email and password. If that still doesn't work, follow the I forgot my password instructions.
What if I've read all of the FAQs and I don't see the answer to my question?
Simply click HERE and complete the contact us form and we will get back with you just as soon as we can.