FAQs

How can I use the referral program to get free months of service?

You can earn free months of service by referring others to PFSMedia.com! Here's how it works: when someone signs up using your unique referral link, they will receive a discount on their first month, and once their subscription is confirmed, you’ll receive a free month of service. There’s no limit to how many people you can refer, so the more referrals you make, the more free months you can earn! Simply share your referral link, which can be found HERE in your account dashboard, and start spreading the word!

Can I see everything you offer during the free trial?

Yes, you will have full access to all of our recordings during the trial period.

Can I download the video recordings?

Yes. To download recordings, first install our app from the Apple App Store or Google Play Store. After installing, log into your PFSMedia account. (Note: You must sign up on the website before logging into the app.) Once logged in, you’ll have the option to download recordings for offline use.

My video isn’t playing smoothly. How can I fix this?

Video playback issues can be caused by several factors. To improve your experience, ensure that you have a fast, stable internet connection. We recommend using the latest version of Chrome, Firefox, Safari, or our mobile app from the Apple App Store or Google Play Store. Older devices, browsers, or apps may experience playback problems.

My credit card is being declined. What should I do?

Ensure that the billing address and phone number you’ve entered match your card details. Some cards may have restrictions on online purchases or recurring payments. If your card is declined, please contact your bank to approve the transaction. Additionally, certain cards may not support recurring subscription billing.

How do I update my credit/debit card information?

To update your payment method, log into your account from a web browser (Note: card updates cannot be made through the app). Click on your account icon or photo at the top of the page, go to "Dashboard," then select the "Purchases" tab, followed by "Change Payment Method." Follow the prompts, and your new card will be charged on your next renewal date.

How do I reset my password?

On the Sign-In page, enter your email address and click "Sign in with email." You will receive an email with a one-time use link to log into your account. Once logged in you can update your password through your account dashboard. Click on your account icon/photo, select "Dashboard," and follow the prompts to change your password. You can also click HERE to be directed to the password change page. If you haven’t logged in since we launched our new website on October 28th, 2022, you’ll need to create a new account. If you had an active subscription on the old website, please click HERE to contact us to cancel it.

How do I cancel my subscription?

You can cancel your subscription through your account settings on our website (Note: cancellations cannot be processed via the mobile app). Click on your account icon/photo, navigate to "Dashboard," then select "Purchases," and click "Cancel Membership." Your subscription will remain active until the end of the current billing period, as payments are made in advance.

Can I get a refund if I cancel in the middle of the month?

No, all subscriptions are paid in advance. If you cancel mid-month/year/lifetime, you will still have access until the end of the current billing cycle. We cannot offer refunds for unused time after a cancellation.

How do I change my password?

You can update your password through your account dashboard. Click on your account icon/photo, select "Dashboard," and follow the prompts to change your password. You can also click HERE to be directed to the password change page.

How do I change my account information?

You can update your name, email address, or profile photo through your dashboard. Select your account icon/photo, go to "Dashboard," and you’ll be able to manage all your account information there. You can also click HERE to access the account information page.

How do I order 90-Day Planners?

To order 90-Day Planners, click on "Resources" in the menu at the top of the website, then select "90-Day Planners." You can choose from two available sizes of the Bill Whittle 90-Day Planners. You do not need an account or subscription to order planners.

What if I’ve read all of the FAQs and still can’t find the answer to my question?

If your question isn’t answered here, click HERE to fill out the Contact Us form, and we’ll respond as soon as possible.