Frequently Asked Questions
Quick answers about your PFSMedia account, membership, and training tools
Have a question about billing, referrals, or video access?
You’ll likely find the answer below. Browse the topics, and if you still need help, scroll to the bottom for our contact form.
Account & Billing
Log in on a web browser, open Dashboard → Purchases → Change Payment Method, and add your new card. (Card changes can’t be made in‑app.)
Double‑check your billing address and ask your bank to approve recurring “PFSMedia / Uscreen” charges. Then try again from a desktop browser.
Yes. Go to Dashboard → Purchases → Cancel Membership. You’ll keep access until the end of the current billing cycle. Refunds aren’t offered for unused time.
Free Trial & Referrals
Absolutely. Every course, interview, and bundle is unlocked for the trial period.
Share your unique link (find it in Dashboard → Referrals). Each friend who subscribes with your link gives them a discounted first month,and you a free month. No limits.
Content & Playback
Yes. Install the PFSMedia app, log in, and tap the download icon on any video.
Use the latest Chrome, Safari, or Firefox browser, or update the PFSMedia app. A strong Wi‑Fi/LTE connection is best; older devices may buffer.
Password & Profile
On the sign‑in page click Forgot Password. You’ll receive a one‑time link to log in and set a new password.
How do I change my email or profile photo?
Orders &
Extras
Click Resources → 90‑Day Planners in the top menu, choose a size, and check out, no subscription required.
Still Need Help?
If your question isn’t covered above, fill out our quick form and we’ll respond within 1–2 business days.