Frequently Asked Questions
Quick answers about your PFSMedia account, membership, and training tools
Have a question about billing, referrals, or video access?
You’ll likely find the answer below. Browse the topics, and if you still need help, scroll to the bottom for our contact form.
Account & Billing
How do I update my credit or debit card?
Log in on a web browser, open Dashboard → Purchases → Change Payment Method, and add your new card. (Card changes can’t be made in‑app.)
My card was declined, what should I do?
Double‑check your billing address and ask your bank to approve recurring “PFSMedia / Uscreen” charges. Then try again from a desktop browser.
Can I cancel anytime?
Yes. Go to Dashboard → Purchases → Cancel Membership. You’ll keep access until the end of the current billing cycle. Refunds aren’t offered for unused time.
Free Trial & Referrals
Do I get full access during the free trial?
Absolutely. Every course, interview, and bundle is unlocked for the trial period.
How does the referral program give me free months?
Share your unique link (find it in Dashboard → Referrals). Each friend who subscribes with your link gives them a discounted first month,and you a free month. No limits.
Content & Playback
Can I download videos for offline viewing?
Yes. Install the PFSMedia app, log in, and tap the download icon on any video.
My video isn’t playing smoothly, any tips?
Use the latest Chrome, Safari, or Firefox browser, or update the PFSMedia app. A strong Wi‑Fi/LTE connection is best; older devices may buffer.
Password & Profile
I forgot my password, how do I reset it?
On the sign‑in page click Forgot Password. You’ll receive a one‑time link to log in and set a new password.
How do I change my email or profile photo?
Orders &
Extras
How can I order Bill Whittle 90‑Day Planners?
Click Resources → 90‑Day Planners in the top menu, choose a size, and check out, no subscription required.
Still Need Help?
If your question isn’t covered above, fill out our quick form and we’ll respond within 1–2 business days.