Frequently Asked Questions
Clear answers about PFSMedia membership, free trial, app access, billing, and support.
Need Help With Your PFSMedia Account?
Find quick answers about membership, free trial access, billing, app features, and support. If you still need help, you can use the contact form at the bottom of the page.
Frequently Asked Questions
What is PFSMedia?
PFSMedia is an on-demand training platform built to help reps and leaders grow with practical, real-world training they can actually use. The focus is on prospecting, recruiting, overcoming objections, getting started as a new representative, and developing new representatives.
Who is PFSMedia for?
PFSMedia is for new representatives, growing reps, and leaders who want practical training to improve communication, confidence, consistency, and field performance. Whether you are just getting started with Primerica or looking to sharpen your skills, the platform is built to give you training you can apply right away.
What is included with membership?
Membership includes full access to the PFSMedia training library, mobile app access, offline downloads, transcripts, background play, and other included member benefits available on the platform.
What is the difference between the Monthly and Annual Memberships?
Both plans include the same access and benefits. The only difference is pricing. The Annual Membership gives you a lower effective monthly cost.
Do you offer a free trial?
Yes. PFSMedia offers a 7-day free trial.
Do I get full access during the free trial?
Yes. The free trial includes full access, the same as a paid membership.
Can I cancel anytime?
Yes. Monthly memberships can be canceled at any time and remain active through the current billing cycle. Annual cancellations take effect at the end of the current billing year.
What is your refund policy?
Monthly subscriptions are non-refundable. Annual subscriptions are refundable only within the first 30 days of the subscription or renewal date. If canceled during that period, the refund is prorated for the remaining months. After 30 days, annual payments are non-refundable.
Can I sign up or cancel through the mobile app?
No. Membership sign-up and cancellation must be handled on PFSMedia.com.
How do I update my payment method?
Log in on a web browser, go to your dashboard, open Purchases, and update your payment information there.
Can I watch PFSMedia on my phone or tablet?
Yes. PFSMedia includes access through both the website and mobile apps, so you can watch training on the go.
Can I download videos for offline viewing?
Yes. Use the PFSMedia app, log in, and download videos for offline access.
Are transcripts included?
Yes. Transcripts are included with membership.
How do I get support?
Start by reviewing the FAQs. If you still need help, use the contact form below and the team will typically respond within 1 to 2 business days.
Still Need Help?
If your question isn’t covered above, fill out our quick form and we’ll respond within 1–2 business days.
